Warranties and Policies
Through our careful manufacturing, inspection, and certification processes here at Alliance Equipment Company, Inc. we ensure the highest quality products and exemplary customer service. We are so confident in our products that we provide a warranty or guarantee on all of the products that we manufacture and sell. All products are warrantied or guaranteed solely by Alliance Equipment Company, Inc. Our fiberglass warranty and polyethylene bucket liner guarantee are outlined below. Please contact us if you have any questions.
Fiberglass Product Warranty
Alliance Equipment Company, Inc’s. fiberglass products have been carefully manufactured and inspected prior to shipment. For a time period of one year (12 months) from the date of shipment, AEC, at its option and sole discretion, will repair any component found to be defective. This warranty does not extend to defects or damage caused by misuse or abuse of the product or to any modifications other than those made by AEC. Liability is hereby limited to repair or replacement at AEC’s sole discretion. This constitutes the complete warranty and excludes all other or further warranties expressed or implied. Please contact us at 800.383.2290 for return authorization. Upon receipt and inspection of the product, any repairs or replacements will be made in accordance with this warranty. Before returning a product under a warranty claim, please call us at 800.383.2290 for shipping instructions. Shipments without prior authorization may not be accepted.
Polyethylene Bucket Liner Guarantee
Alliance Equipment Company, Inc.’s bucket liners are molded from low linear density polyethylene containing an ultraviolet inhibitor that meets or exceeds all existing standards set forth by ANSI/SIA A92.2 – 2015-188.8.131.52. Each liner is thoroughly inspected and dielectrically tested before shipment. For a time period of eighteen (18) months from the date of the individual liner’s testing guarantee, AEC will replace the liner if it cannot withstand a one minute test at the certified test voltage listed in ANSI/SIA A92.2 – 2015- 184.108.40.206 or if it has a crack or other mechanical damage resulting from improper molding. This guarantee shall not cover any mechanical or other damage inflicted by misuse or abuse. Nor shall any dielectric parameter other than voltage be guaranteed. Defective liners must be shipped to AEC. Upon receipt and inspection AEC, at its sole discretion may issue a warranty replacement liner if found to be defective. Under this guarantee liability shall be limited to the replacement of the liner and the freight. Before returning a defective liner, call us at 800.383.2290 for shipping instructions. Please have the following information available before calling: the liner’s guarantee date, liner serial number, and reason for failure. The liner in its entirety must be returned including all pieces, even if broken. Shipments without prior authorization may not be accepted.
Terms and Conditions for Accounts and Billing
To establish and maintain a credit history for an open account your first order is either prepaid, via charge card (MasterCard, Visa, Discover or American Express) or approved credit application. Upon approval of your credit application, please be aware that our terms are Net 30 days from the invoice date. In the event that an account becomes excessively late or is late on a regular basis that account may revert to a prepaid or credit card only account. When an account becomes past due all in-house shipments may be held until the account is paid in full or until arrangements have been made with our Accounting Department. If you have any questions or would like to open an account please call us at 800.383.2290.
Freight and Shipping Charges
All shipping and freight charges are the sole responsibility of the customer. Customers will either be billed, need to pre-pay or provide their freight carrier account number for all outgoing shipments. If returning items for any reason, please contact us for shipping instructions. Shipments without prior authorization may not be accepted.
All returns must have prior authorization from Alliance Equipment Company, Inc. before being shipped back to us. There will be a minimum fifteen percent (15%) restocking fee charged on all returned items. Depending on the condition of the returned material, a credit amount will be determined and issued less any restocking or other fees. All returns must be received within sixty (60) days of the original invoice date. AEC reserves the right to refuse any returns including, but not limited to, custom manufactured items. Items shipped without proper pre-approval may not be accepted.
*Please note that all mentioned company names, brand names, and logos are the registered trademarks of their respective owners. Any mention or use of a company’s name, brand name, product name, and part or model number are for the sole purpose of demonstrating item compatibility and does not imply any affiliation with or endorsement from said company. Alliance Equipment Company, Inc. products are aftermarket parts manufactured by Alliance Equipment Company, Inc. and are not OEM parts.
All Alliance Equipment Company products meet or exceed OSHA and ANSI specifications.